Duties and rights in case of flight delay : About 250 passengers boarded a United Air flight from New York Airport to Hong Kong last weekend. It was a nightmare for New Jersey travelers. After the plane landed at a Canadian airport without any plans for emergencies, passengers were stranded in the aircraft parking area for about 14 hours.
Sanjay Daterson, a professional wrestler and passenger on the flight, was horrified by the extreme flight delay at the time. “Please help us,” he tweeted. “It’s an emergency and they’re in a food crisis,” he tweeted.
At this point the passengers were transferred to another plane and eventually they returned to New York Airport again. Soon after, United’s management arranged for food and hotels, including passenger compensation. If you ever fall into such a situation, what should you do? Or when are you entitled to a full refund or compensation for the flight delay?
compensation for the flight delay ?
According to the U.S. Department of Transportation website, most U.S. airlines will not be able to put you on the tarmac (where aircraft are usually parked before departure and after arrival) for three hours or more. Until the pilot decides it is a safety issue. If you have been sitting on the tarmac for a long time, there is a possibility of getting compensation. If you are stuck in a tarmac, more than two hours after the start of the delay, you will generally be considered eligible for some essential food and water.
In the case of delays on normal flights, there are exceptions to the rules on different airlines. If you are interested in the rules of your particular airline, you can search for ‘Contract of Carriage’ in the list on their website. This section describes your rights. If they can do something to compensate you, they will try their best to do it. Fortunately there are some benefits out there that you deserve. If the situation is out of control due to the weather, it will be considered a different situation.
Some of your rights in case of delayed flights on various American airlines:
Alaska: You can get discounts on future Alaska flights for delays of three hours or more.
South West: In case of flight delay, South West will refund you the unused portion of the ticket or provide credit for any future flight.
United: These airlines will refund your flight in full for delays of two hours or more. If the flight is delayed due to severe weather or any other complex problem, you can request a change of flight.
Jet Blue: Jet Blue’s compensation system is extensive. The airline will pay you USD 75 for a three to four hour delay. $100 for a four to five hour flight delay. For a flight delay of five to six hours you get 150 US dollars and for a delay of six hours or more you get 250 US dollars. ‘Onboard Departure Delay’ – means you will receive USD 100 for a three- to five-hour departure delay on the tarmac before departure. 175 for a five to six hour delay. For a delay of six hours or more you will receive 250.
‘Onboard Arrival Delay’ means that you have the right to receive certain benefits for arrival delays or when you board the tarmac after arriving at your destination. For example, you will receive মার্কিন 50 for a one- and two-hour wait. You will receive মার্কিন 150 for a two- to three-hour wait and ২০০ 200 for a three-hour or longer wait.
If you travel through the European Union, you are lucky. The European Union has a wide range of rights for passengers on delays.
Want to know how much you’re getting paid for flight delays? If you are interested, use ‘AiirHelp’ for details and log in to “Air passenger rights”.